Question 1

Do you carry local inventory?

Accepted Answer

Pontem carries a large inventory of fast-moving items from Sonia and Decor Walther in Cleveland. Sonia furniture and current collections of Sonia Accessories are available for daily supply. Selected items of the Décor Walther and Berloni Bagno collections are also available for daily shipments. When out-of-stock inventory is replenished biweekly or monthly.

Question 2

Where are your products from?

Accepted Answer

Pontem imports from Europe only. Our European partners are committed to our quality and service requirements. Specialty brands from Germany, Italy, and Spain, high in quality and design, underline the quality promise of our brands.

Question 3

Do you ship nationwide, and can you do drop shipments?

Accepted Answer

Yes, we ship daily to all corners of the US market and Canada. We can ship B2B and also drop-ship on request.

Question 4

Warranty

Accepted Answer

All our products come with an extended warranty of up to 10 years. Conducting stringent quality checks at our factories and dealing with the highest quality manufacturers limit potential claims on technical issues. At our Cleveland facility, we perform a 100% check as well on selected products before final delivery to our customers.

Question 5

Where can I see products on display?

Accepted Answer

We have an extensive dealer network nationwide for most of our lines. Contact us for more info in your area.

Question 6

Who can we contact for technical support?

Accepted Answer

You can contact sales@pontemhome.com (mailto:sales@pontemhome.com)with your technical questions. We have over 30 years of experience and access to information to answer most of your questions quickly.

Question 7

How can I open up an account with Pontem Home?

Accepted Answer

We are open and excited to form new partnerships with professionals. Showrooms, Wholesale or A&D community. Our selective and limited distribution excludes online-only companies. We are convinced that the ultimate buying experience of our products requires a professional partner able to transmit the values and features of our products. Please contact us for more information.

Question 8

How often do you ship?

Accepted Answer

We ship daily nationwide.

Question 9

Do you sell online?

Accepted Answer

We do not sell online or to online-only companies because the quality and technical detail of our products are best explained by a trained professional. This reduces potential claims and technical issues later and helps build the brands' reputations for who they are and what they deliver.

Question 10

Do you have electronic catalogs?

Accepted Answer

We have an extensive library of catalogs on all our products ready for download on our portal. Please contact us for more info and to obtain a link to your desired brand information.

FAQ's

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